Refund & Return Policy:

Domestic Shipping:

Shipping is available anywhere in India, with free shipping on orders above Rs. 1000/- . For orders less than Rs. 1000/- , we charge a fixed shipping fee of Rs. 99/-(india Post)

Once you place an order, our team will review it and make sure everything on your list is in stock. Please allow 1-3 business days for your order to be ready to ship. Orders placed before 2 pm are shipped the same day, and orders placed after this time will be shipped the next business day.

We work with Ship Rocket, Amazon Transportation, India Post and Professional Couriers. Based on your location, we’ll choose the courier partner to ship your products. We usually ship orders within one to three working days. If items aren’t available at our warehouse–which can happen–we get your permission before delaying or partially shipping the order. When we refund you the balance payment that is outstanding, the money should be in your account within 24-48 hours..

We cannot predict which shipments will be charged with a Duty fee, or the amount of the fee. This charge is the responsibility of the customer and must be paid prior to final delivery. Refusal to pay the Duty may result in either refusal of goods or return service costs.

Tracking:

An E-mail containing your package tracking information will be sent after shipment. You can also sign-in with your details and track status with your AWB number. Please email us at sales@goodfordiet.com if you have any queries.

Cancellation of Order by User:

After placing an order, a customer can only cancel the order if the order state is showing as “pending” under Order History. Cancellations have to be made within (maximum) 5 Hours of placing an order. For canceling your order, you will either send us a mail or change the status in your Account section. If the products have been dispatched, then we would not be able to cancel the order. However, based on Refund policy, returns would be considered.

General Scenario:

We have the right to refuse any order for any reason at any time. If we process your order and you cancel it, the order cannot be canceled again. The customer agrees not to dispute our decisions and accepts that in the case of cancellation, no refund will be issued

In case of Perishable Goods:

If a customer requests to cancel an order for perishable products, the cost of the product will come out of their Account.

In case of Gift Certificate:

A Gift Voucher will not be canceled and the user can add 5 days to its expiry date if they contact us within 5 days of purchase

Cancellation of Order by Goodfordiet.com:

Goodfordiet.com reserves the right to refuse or cancel any order if needed, which may include instances where the wrong or incorrect product is ordered, the order has been confirmed and/or payment been received, and for any other reason. The 100% payment shall be refunded and the User shall be notified of this.

If a non-delivery or late delivery occurs because of a mistake by the User (i.e., wrong or incomplete name or address or recipient not available, etc.), any extra cost spent by Goodfordiet.com for re-deliveries shall be claimed from the User.

Replacement / Return Policy by Goodfordiet.com:

In 7 days except the following:

• Products perishable in nature
• Gift Certificates
• Items that have been used or opened
• An item not returned in the condition it was received.
• Any item received by us in a damaged condition.
• Items sourced or delivered outside India.

We take stringent measures to ensure that the items delivered to you are in perfect condition. However, there is a remote possibility that:

• the item may be damaged during transit
• or there might be a manufacturing defect
• or that a wrong item is delivered to you

In only such cases as given above, we will replace the item at no extra cost, provided that the request for replacement/return of the item is made within the stipulated time-frame as given below. No returns or replacements will be allowed after the order is processed, except for the reasons given above.

To get a replacement, email us your Order Number and the Reason for returning. Only after receiving our confirmation for the return, you are requested to send the item back to us. We will then arrange for the replacement of the item through our logistics partner. We shall not be responsible for any items sent to us for return/replacement without our confirmation.

Our Return Policy:

• Replacement request must be made within 7 days of purchase and must not be part of above list
• There are no extra shipping charges for the delivery of replacement items for the reasons mentioned above.
• In the case of a replacement, our logistics partners will attempt delivery of the items thrice. In case the delivery is not executed during all the three attempts, due to the recipient not available / premises locked, etc., the customer shall still be charged for the order.
• In the case of perishable items or custom-made non-perishable items, neither Goodfordiet.com nor our enabling partners will be able to accept any returns or replacement of such items.

Refund Policy by Goodfordiet.com:

Refunds would be made via the same mode as received and would be made within 7 days to your account. Please note that refunds are initiated from our side within 48 hours of confirmation of refund to you. However, if our payments are routed via our third-party partners, it would generally take 5-7 days to credit the amount to your account.

Cases of goods unavailability or service problem:

• If the item sent for replacement is not available, we will try to give you best possible alternatives, but at the end choice of customer will be final
• If the order is confirmed by us and order is not able to ship the product on time, then we give refunds to customer if customer demands
• 100% refund will be given if product is not available or vendor is not able to ship the products
• For couriered products, If the delivery address is outside the service area, then only 100% refund will be given

Shipping Returned Merchandise:

In most cases, we book the return pickup with our Courier partners. However, in cases where we do not book the return pickup for you, we recommend shipping returned merchandise via courier or insured parcel post for tracking purposes. goodfordiet.com does not take any responsibility for reimbursement or compensation in the event that any returned packages are lost, stolen, or mishandled. We do not refund shipping or insurance costs.

Items Damaged in Shipping:

Products received in a damaged state can be returned, if informed within 24 hours of receipt of the products. Kindly note that we would require an image of the product to approve returns, to ensure that we track the reason for damage – if it is a courier issue or a packaging issue.

Food items once opened, would not be taken back.

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